Delivery Policy

Last updated: March 2025

Delivery Areas

We deliver nationwide across South Africa through trusted courier partners.

Delivery Charges

Delivery fees are calculated at checkout based on your order details. However, please note:

  • Final delivery costs may change after checkout depending on:

    • The types of products ordered.

    • The quantity and whether assembly is required.

    • Your delivery location.

If there’s any change in the delivery fee, our team will contact you to confirm before processing your order.

Delivery Timeframes

  • Most items are delivered within 3–10 business days.

  • Custom or large orders may take longer — you’ll be notified of estimated delivery dates upon order confirmation.

Assembly Fees

Where applicable, assembly charges will be clearly communicated. Changes in quantities or product types may affect the final assembly price.

Receiving Your Order

Please inspect all items upon delivery. If there are any issues, contact us immediately at sales@anray.co.za.

14-Day Return Policy

Last updated: March 2025

What Can Be Returned?

Return Eligibility

  • Items must be in their original condition, unused, and undamaged.
  • Must be returned in the original packaging to qualify for a refund.

How to Initiate a Return

  1. Contact Us
    • Notify our customer service team within 14 days of receiving your order.
    • Provide your order number and reason for the return.
  2. Return Authorization
    • We will review your request and issue a Return Authorization Number (RAN) if eligible.
    • You’ll receive return instructions via email.
  3. Package Your Return
    • Securely package the item to prevent damage during transit.
    • Include the RAN inside the package.
  4. Ship It Back
    • Use a reliable courier with tracking and insurance.
    • Anray is not responsible for items lost or damaged in transit.
    • Return shipping costs are the customer’s responsibility (unless due to an error or defect).

Refunds

  • Once we receive and inspect the return, we will process the refund.
  • Refunds will be issued to the original payment method.
  • Please allow 7-14 business days for the refund to reflect in your account.
  • A 3-5% handling fee may apply to returns/refunds.

Damaged or Incorrect Items

If you received an incorrect or damaged item:

  • Contact us immediately at sales@anray.co.za.
  • We will arrange for a replacement or refund at no additional cost.

Important Notes

  • Return shipping costs are covered by the customer, unless the item is defective or incorrect.
  • Original shipping charges are non-refundable.
  • Returns sent without prior authorization (RAN) will not be accepted.

Contact Information

📧 Email: sales@anray.co.za
📞 Phone: 012 700 0063
📍 Address: Factory 116, Seventh St, Ga-Rankuwa Industrial Township, Ga-Rankuwa, 0208

Thank you for choosing Anray! We’re committed to delivering quality products and exceptional service. If you have any questions, don’t hesitate to reach out.